Problems

Having some issues? Something not quite working right? Post your problems here and we'll try and get to them as soon as possible.

Title State Replies Latest Post
Christina 's Avatar

Fail to load my purchased book and fail to reset password

open 5 27 Apr, 2017 05:17 AM by Christina Woo
Dale Rohlfing's Avatar

Why can't I use my credit to buy anything?

open 0 26 Apr, 2017 09:30 PM by Dale Rohlfing
Anna 's Avatar

Can't open the purchased book in the app

resolved 1 25 Apr, 2017 07:17 PM by Alex Vasquez
Sandra's Avatar

Issue w font changes

resolved 5 24 Apr, 2017 05:15 PM by fred
Bert B's Avatar

Can't open purchased book

resolved 1 23 Apr, 2017 12:20 AM by Alex Vasquez
Jenny Z's Avatar

can't open books i have purchased

resolved 3 23 Apr, 2017 12:09 AM by Alex Vasquez
Char Duncan's Avatar

Purchase of The Miniaturist

resolved 0 21 Apr, 2017 04:11 AM by Char Duncan
Allison 's Avatar

Purchased book. But cannot access!

resolved 1 18 Apr, 2017 04:11 PM by fred
Melissa J Lunderby's Avatar

Page Not Found

open 3 13 Apr, 2017 07:34 PM by fred
Sanja's Avatar

Purchased book. But cannot access!

resolved 0 07 Apr, 2017 04:28 PM by Sanja
Vince Ramirez's Avatar

Can not delete an item from my cart before proceding with the sale of a seconc item

resolved 1 04 Apr, 2017 08:57 PM by Alex Vasquez
Shanelle graham's Avatar

Access code

resolved 0 27 Mar, 2017 01:43 PM by Shanelle graham
Rosemary's Avatar

Pages won't turn in order

resolved 13 19 Mar, 2017 12:01 AM by Rosemary Newcomer
karen schwartz's Avatar

can't continue book i purchased

resolved 1 10 Mar, 2017 08:30 PM by Alex Vasquez
Tina A Stone's Avatar

Patricia Cromwell chaos

resolved 1 10 Mar, 2017 07:13 PM by Alex Vasquez
pat.rick.wit's Avatar

Book won't launch

resolved 4 10 Mar, 2017 07:02 PM by Alex Vasquez
Nicki's Avatar

Still cannot read/open Before I Fall

resolved 3 09 Mar, 2017 02:36 PM by Alex Vasquez
Pamela Denison's Avatar

I can't buy a book

resolved 1 08 Mar, 2017 02:50 PM by Alex Vasquez
Tran Family's Avatar

I could not read the book in my bookshelf

resolved 1 06 Mar, 2017 02:42 PM by Alex Vasquez
Erin Z.'s Avatar

CAN'T GET BOOKS OUT OF MY CART

resolved 1 06 Mar, 2017 02:25 PM by Alex Vasquez
Daniel Valentin's Avatar

Book won't open

resolved 1 03 Mar, 2017 05:11 PM by Alex Vasquez
Tracey's Avatar

Don't see free ebook in app

resolved 8 03 Mar, 2017 03:05 PM by dunstontracey
Darolyn Davis's Avatar

Book won't open

resolved 7 03 Mar, 2017 01:05 PM by Curt Myers
Hailey's Avatar

Book not working

resolved 1 03 Mar, 2017 12:40 PM by Alex Vasquez
Pamela's Avatar

Book won't open

resolved 1 03 Mar, 2017 12:33 PM by Alex Vasquez
Lux's Avatar

Daily goal resetting

resolved 1 02 Mar, 2017 08:30 PM by Alex Vasquez
Anna Ramos's Avatar

Book won't load

resolved 10 02 Mar, 2017 06:20 PM by Alex Vasquez
Rahul's Avatar

Unable to buy book from India

resolved 1 02 Mar, 2017 04:32 PM by Alex Vasquez
Victoria Spagnola's Avatar

Book won't load

resolved 1 02 Mar, 2017 04:30 PM by Alex Vasquez
bratzgirl704's Avatar

Book won't open

resolved 6 02 Mar, 2017 04:24 PM by Alex Vasquez

Start a discussion in "Problems"

Private discussion

Body

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.