Book Downloads

Brian Schindler's Avatar

Brian Schindler

30 Oct, 2012 01:48 PM

I have emails to redeem 3 different digital books I bought hard copies of, but none of them work. It tells me to login, but when I do it tells me something is wrong on your end. I've been trying for a few weeks to get them. Is something still actually wrong on your end? Will you be fixing it any time soon?

The books are:
Creature of the Word
A Place at the Table
Explicit Gospel

I sure would appreciate some help.
Thanks

  1. 1 Posted by BookShout! Supp... on 02 Nov, 2012 04:40 PM

    BookShout! Support's Avatar

    Hi Brian,

    We just added those books to your bookshelf. Please check to confirm that they are there now.

    BookShout Support Team

  2. 2 Posted by Brian Schindler on 02 Nov, 2012 05:22 PM

    Brian Schindler's Avatar

    Ok, it's there now! Thank you very much; however, for some reason I can't log in to my account. I tried to do the "I forgot my password" option, but it said "We can't find an account with..."

    Those books are on my iphone app where I was already signed in, but I can't log in to my account.

  3. 3 Posted by Brian Schindler on 05 Nov, 2012 03:01 PM

    Brian Schindler's Avatar

    I have the books now. Thank you very much, but I cannot log in to my account. I can pull them up on my iphone because I was already logged in, but I can't log in to the website. It says there is no account associated with the email address ([email blocked]). Can you help with that?

  4. 4 Posted by BookShout! Supp... on 05 Nov, 2012 08:24 PM

    BookShout! Support's Avatar

    Brian,

    Can we have your permission to temporarily change your password so we can log in and troubleshoot your account? Once we're finished, we'll send you a link so you can create a new password.

    Thanks,
    BookShout Support Team

  5. 5 Posted by Brian Schindler on 06 Nov, 2012 03:55 PM

    Brian Schindler's Avatar

    absolutely

  6. 6 Posted by BookShout! Supp... on 06 Nov, 2012 06:59 PM

    BookShout! Support's Avatar

    Brian,

    We temporarily set your password to 123456, and were able to log into your account from the web just fine. We also sent an email notification so you can update your password.

    Please let us know if you're able to log into your account now.

  7. 7 Posted by Brian Schindler on 06 Nov, 2012 07:02 PM

    Brian Schindler's Avatar

    Thank you for your help. All is well!

  8. 8 Posted by Brian Schindler on 06 Nov, 2012 07:20 PM

    Brian Schindler's Avatar

    Yes, I was. I don't know what was up. It told me my account didn't exist, but it works perfectly now. I appreciate the help.

  9. 9 Posted by BookShout! Supp... on 06 Nov, 2012 07:39 PM

    BookShout! Support's Avatar

    Excellent! We're glad that we could help.

    BookShout Support Team.

  10. BookShout! Support closed this discussion on 06 Nov, 2012 07:39 PM.

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