Unable to Download

Victoria Kopp's Avatar

Victoria Kopp

07 Nov, 2016 07:26 PM

I downloaded the app update and now the books won't download.

  1. 1 Posted by Alex Vasquez on 07 Nov, 2016 07:32 PM

    Alex Vasquez's Avatar

    Good Afternoon,

    We are sorry for this error. Our team is working on a resolution as we speak. Once I have an update I will email you ASAP.

    BookShout Support Team

  2. 2 Posted by Yolanda on 11 Nov, 2016 10:50 PM

    Yolanda 's Avatar

    I just purchased a book and was reading it and now I am getting an error stating my book can't be downloaded. Would you please look into this matter. Thank you

  3. 3 Posted by Alex Vasquez on 14 Nov, 2016 05:31 PM

    Alex Vasquez's Avatar

    Good Morning Ms. Kopp,

    I am sorry you encountered this error. Please try signing out of the app then back in. Once you are signed in open the book once more. If the ebook does not open for you please let me know the device you are using and the operating system version.

    Thank You,
    BookShout Support Team

  4. Alex Vasquez closed this discussion on 14 Nov, 2016 05:31 PM.

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