Can't open book

Kerry McMullen's Avatar

Kerry McMullen

12 Nov, 2016 06:50 PM

I was reading a book that was downloaded to my account and when the update occurred I can no longer open the book. I get an error message could not open book

  1. 1 Posted by Alex Vasquez on 14 Nov, 2016 05:11 PM

    Alex Vasquez's Avatar

    Good morning Ms. McMullen,

    I am sorry you encountered this error. Can you please try signing out of the app then back in. Once you are signed in try opening the ebook once more. If you are still unable to open the ebook please let me know the title of the ebook and the device and OS of the device being used.

    Thank You,
    BookShout Support Team

  2. Alex Vasquez closed this discussion on 14 Nov, 2016 05:11 PM.

  3. Kerry McMullen re-opened this discussion on 14 Nov, 2016 05:50 PM

  4. 2 Posted by Kerry McMullen on 14 Nov, 2016 05:50 PM

    Kerry McMullen's Avatar

    That seems to have solved it. Thanks.

  5. 3 Posted by Angeline Crowe on 14 Nov, 2016 06:23 PM

    Angeline Crowe's Avatar

    This comment was split into a new discussion: Can't open book

    I have been unable to read anything on Bookshout because when I open the book it scrolls one big word at a time across the page.. I have written to you before and given you my e-mail address and it was fixed on my husbands i pad, but not on mine.
    I am the one that reads the books. Try A.J. [email blocked]. We don't use that e-mail, but maybe that would fix the problem. I Sure would like to read my books, especially the Mary Higgins one I bought a while back.

  6. Alex Vasquez closed this discussion on 14 Nov, 2016 08:26 PM.

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