Can't open book

Angeline Crowe's Avatar

Angeline Crowe

14 Nov, 2016 08:25 PM

This comment was split from the discussion: Can't open book

I have been unable to read anything on Bookshout because when I open the book it scrolls one big word at a time across the page.. I have written to you before and given you my e-mail address and it was fixed on my husbands i pad, but not on mine.
I am the one that reads the books. Try A.J. [email blocked]. We don't use that e-mail, but maybe that would fix the problem. I Sure would like to read my books, especially the Mary Higgins one I bought a while back.

  1. 1 Posted by Alex Vasquez on 14 Nov, 2016 08:32 PM

    Alex Vasquez's Avatar

    Good Afternoon Ms. Crowe,

    I do see your account. From the description I believe you may have activated the speed reading mode. To tun this off open the ebook and in the top middle of the screen you should see an icon that looks like 4 lines of text. This will change the mode back to the standard reader.

    Thank you,
    BookShout Support Team

  2. Alex Vasquez closed this discussion on 14 Nov, 2016 08:32 PM.

  3. Leonard & Angie Crowe re-opened this discussion on 14 Nov, 2016 10:57 PM

  4. 2 Posted by Leonard & Angie... on 14 Nov, 2016 10:57 PM

    Leonard & Angie Crowe's Avatar

    Thank you. That fixed the problem.

    Sent from my iPad

  5. Alex Vasquez closed this discussion on 15 Nov, 2016 12:28 AM.

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