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can't open book

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gail

18 Nov, 2016 12:21 AM

Hi I had been reading my book on my phone and laptop. It now says something is wrong and to check application logs

1. 1 Posted by celia on 18 Nov, 2016 12:36 AM

   

   Me too Gail. I guess there must be a Bookshout application error that I hope the Support staff knows about and fixes.

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2. 2 Posted by Nicole Springer on 18 Nov, 2016 12:43 AM

   

   have the same problem. how did u fix it

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3. 3 Posted by Jessica on 18 Nov, 2016 01:39 AM

   

   Same issue here. Even when I select another book and go back to my recently bought book a pop up appears and says FAILED and doesn't load.

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4. 4 Posted by Alex Vasquez on 18 Nov, 2016 02:09 AM

   

   Good Evening,

   We do apologize for the error you are seeing. Our development team are working on a resolution. Please stand by and once we have resolve the error we will update you immediately.

   Thank You,
   BookShout Support Team

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5. 5 Posted by celia on 18 Nov, 2016 02:42 AM

   

   seems to be fixed now --- thanks for your attention to this matter

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6. 6 Posted by Alex Vasquez on 18 Nov, 2016 02:45 AM

   

   Evening Celia,

   We are still working on the issue. So you might still see the error. I will update everyone once we've completed our update.

   Thank You,
   BookShout Support Team

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7. 7 Posted by Danice on 18 Nov, 2016 02:48 AM

   

   Dear Support Team,

   Still no access. Any idea how long it will take to resolve?

   D

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8. 8 Posted by Alex Vasquez on 18 Nov, 2016 02:53 AM

   

   Good Evening,

   We're working feverishly on resolving the issue, however we do not have an estimated time at the moment. Please bear with us as we fix the error.

   Thank You,
   BookShout Support Team

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9. 9 Posted by Carol Ziemer on 18 Nov, 2016 02:55 AM

   

   I am having the same problem. Too late for me to read tonight. Hope the sight is up and running tomorrow night.

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10. 10 Posted by Alex Vasquez on 18 Nov, 2016 04:31 AM

    

    Good Evening,

    I am happy to inform you that the web reader and app readers are back up and running. We do apologize for the downtime and hope you will continue to enjoy your ebooks with us. Please contact us if you have any questions.

    Thank You,
    BookShout Support Team

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11. Alex Vasquez closed this discussion on 18 Nov, 2016 04:31 AM.