not able to open book

Carol Ziemer's Avatar

Carol Ziemer

18 Nov, 2016 02:53 AM

I am trying to open my book but all I get is a message that something went wrong and to check the logs. What logs? How do I get back to reading my book?

  1. 1 Posted by Alex Vasquez on 18 Nov, 2016 02:56 AM

    Alex Vasquez's Avatar

    Good Evening,

    We do apologize for the error you are seeing. Our development team are working on a resolution. Please stand by and once we have resolve the error we will update you immediately.

    Thank You,
    BookShout Support Team

  2. 2 Posted by Robert Katayama on 18 Nov, 2016 03:26 AM

    Robert Katayama's Avatar

    Hi,

    I am experiencing the same issue in my account. Attached is a screen shot of the error message.

    Hope this helps,
    Robert

  3. 3 Posted by don on 18 Nov, 2016 03:36 AM

    don's Avatar

    I too am unable to open any books on my laptop, iPhone and iPad.

  4. 4 Posted by Alex Vasquez on 18 Nov, 2016 04:31 AM

    Alex Vasquez's Avatar

    Good Evening,

    I am happy to inform you that the web reader and app readers are back up and running. We do apologize for the downtime and hope you will continue to enjoy your ebooks with us. Please contact us if you have any questions.

    Thank You,
    BookShout Support Team

  5. Alex Vasquez closed this discussion on 18 Nov, 2016 04:31 AM.

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