Not able to open the book

John Herint's Avatar

John Herint

18 Nov, 2016 07:29 AM

Hi,

I have a book in my store. Foundation for financial risk.
Yesterday i was able to open nut today I cant open the book to read.
Could you please help me to fix the issue ?

Kind regards,
John Herint

  1. 1 Posted by Alex Vasquez on 18 Nov, 2016 02:27 PM

    Alex Vasquez's Avatar

    Good Morning Mr. Herint,

    We do apologize for the error you have encountered. We have reset the ebook. Please open your web browser and clear your cache and cookies. Once this is done navigate to bookshout.com and sign in. After you have signed in try opening your ebook once more. If you are still unable to open your ebook please provide me with the pc or mac operating system you are using and the browser being used.

    Thank You,
    BookShout Support team

  2. Alex Vasquez closed this discussion on 18 Nov, 2016 02:27 PM.

  3. John Herint re-opened this discussion on 18 Nov, 2016 03:07 PM

  4. 2 Posted by John Herint on 18 Nov, 2016 03:07 PM

    John Herint's Avatar

    Hi Alex,

    I tried it on my laptop and it working. However on my phone from the app
    when I try to open its say cannot open the book.

    Is there anything I can do so that i can open it again using my phone?

    Kind regards,
    John

  5. 3 Posted by Alex Vasquez on 18 Nov, 2016 03:09 PM

    Alex Vasquez's Avatar

    Good Morning Mr. Herint,

    Please sign out of the app then back in. After doing this try opening the ebook once more. This will insure you also get the latest update for the ebook.

    Thank You,
    BookShout Support team

  6. Alex Vasquez closed this discussion on 18 Nov, 2016 03:09 PM.

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