Can't read the books on my bookshelf!

Tharilyn Bunker's Avatar

Tharilyn Bunker

22 Nov, 2016 02:58 PM

I'm experiencing a problem. I can't access the books on my bookshelf. Not one of them will open. I have tried downloading them and also just opening them to read. I get the same response from the app .... "Could not download"
What do I do now? Please and thank you.

  1. 1 Posted by Alex Vasquez on 22 Nov, 2016 03:13 PM

    Alex Vasquez's Avatar

    Good morning Bunker,

    I am sorry you encountered this error. Please try signing out of the app then back in. Once you have signed in try opening the ebooks once more. If you are still unable to open your ebook please tell me the device and operating system of the device so I my investigate further.

    Thank you,
    BookShout Support team

  2. Alex Vasquez closed this discussion on 22 Nov, 2016 03:13 PM.

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