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Cody

22 Nov, 2016 04:27 PM

Your Facebook login on the app is not working I keep getting error failed to login.

  1. 1 Posted by Alex Vasquez on 22 Nov, 2016 04:51 PM

    Alex Vasquez's Avatar

    Good morning Cody,

    I am sorry you encountered this error. I have reviewed your account and see that you were able to connect and create your account using the facebook option. can you tell me if you had to do this multiple time for it to work or if you received an error message? Also was this done on a mobile device and if so which browser were you using? I do thank you in advance for your assistance.

    Thank you,
    BookShout Support team

  2. Alex Vasquez closed this discussion on 22 Nov, 2016 04:51 PM.

  3. Cody Flies re-opened this discussion on 22 Nov, 2016 06:13 PM

  4. 2 Posted by Cody Flies on 22 Nov, 2016 06:13 PM

    Cody Flies's Avatar

    I was able to signup with Facebook via safari browser but on the iOS 10 app
    I was unable to use the sign in with Facebook option.

  5. 3 Posted by Alex Vasquez on 22 Nov, 2016 06:39 PM

    Alex Vasquez's Avatar

    Good Afternoon Cody,

    We have just made an update. Please try to sign into the app once more. If you are still unable to sign in please let me know.

    Thank you,
    BookShout Support team

  6. Alex Vasquez closed this discussion on 22 Nov, 2016 06:39 PM.

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