Ebook doesn't open in app

Mai's Avatar


11 Jan, 2017 04:52 PM

I've downloaded my ebook (using t-mobile code) but the cook content isn't showing up when I click on the book to open. It's giving me a chat icon with moving lines.

  1. 1 Posted by Alex Vasquez on 12 Jan, 2017 03:53 AM

    Alex Vasquez's Avatar

    Good Evening Mai,

    I am sorry you encountered this error. Can you please tell me if you receive any errors or if the app crashes? Also I ask if you can sign out then sign back in. After signing in try opening the ebook once more. If it does not open Navigate to the settings screen in the app and tap on support. Here you will have the option to send logs. Send me the logs and I'll be able to investigate further.

    Thank You

  2. Alex Vasquez closed this discussion on 12 Jan, 2017 03:53 AM.

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