Ebook not working

Carol's Avatar


12 Jan, 2017 03:59 AM

I got a t mobile Tuesday free ebook. I chose winter street by Erin Hilderbrand and I read it last night and tried to read more today and it says "sorry something went wrong loading your content". So I closed it and then just tried again and the same thing came up. Thanks, Carol Rose

  1. 1 Posted by Carol on 12 Jan, 2017 04:03 AM

    Carol's Avatar

    I didn't get an answer. I am not sure how this works.

  2. 2 Posted by Alex Vasquez on 12 Jan, 2017 04:09 AM

    Alex Vasquez's Avatar

    Good Evening Carol,

    I am sorry you encountered this error. I have tried open the same ebook using my iPhone 6+ using both the safari browser and BookShout app. With both I was able to open the ebook. Please try signing out then back in and try opening the ebook once more. If the ebook is still not opening please tell me if you are opening the ebook with the app or safari browser.

    Thank You

  3. Alex Vasquez closed this discussion on 12 Jan, 2017 04:09 AM.

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