Error in book content

Jeremy Bryan's Avatar

Jeremy Bryan

16 Jan, 2017 03:44 AM

I have been reading "The First Counsel" by Brad Meltzer. It was working fine until I got to Chapter 8. Once I got there, all the pages are blank except for the chapter heading. Chapter 8 shows one code tag at the top, but the rest are blank-see attached screenshot.
Actually, by accident I just discovered that the text is there, but it only shows up if I highlight it, like I'm marking the whole book. Is this a problem with using the "reverse" for the dark screen? Please help.

  1. 1 Posted by Jeremy Bryan on 16 Jan, 2017 03:49 AM

    Jeremy Bryan's Avatar

    It seems to work fine with the white or sepia background, just not the black.

  2. Support Staff 2 Posted by Tiffany on 17 Jan, 2017 01:30 AM

    Tiffany's Avatar

    Good Evening Mr. Bryan,
    I am sorry you have experienced this error. Thank you for bringing this issue to our attention. I am forwarding this issue to our development team to determine the cause of this issue. In the meantime please use the work around of changing the background color to continue reading.
    Thanks,
    BookShout! Support Team

  3. Tiffany closed this discussion on 17 Jan, 2017 01:30 AM.

  4. Jeremy Bryan re-opened this discussion on 20 Jan, 2017 02:14 AM

  5. 3 Posted by Jeremy Bryan on 20 Jan, 2017 02:14 AM

    Jeremy Bryan's Avatar

    New problem-whenever I try to read this book now through the app, it is
    unable to open it. The only way I can open it now is through the
    browser-based reader. Other books open fine in the app, just not this one.
    This is somewhat inconvenient.

  6. Support Staff 4 Posted by Tiffany on 20 Jan, 2017 02:59 AM

    Tiffany's Avatar

    Good Evening Mr. Bryan,
    We have fixed the issue with the text not being visible with the black background that you experienced starting at chapter 8. The changes that were made may also fix this issue. Can you please log out of the app, log back in and open the book again?
    Can you please verify that
    - you can open the book - after chapter 8 you can view book text with black selected as background color

    If you cannot open the book please tell me how it is failing to open. Are you getting a download failure message? Is the loading icon appear and never go away? Does it look like a blank screen? If you can send a screenshot like before it would be helpful.

    Thanks,
    BookShout! Support Team

  7. Tiffany closed this discussion on 20 Jan, 2017 02:59 AM.

  8. Jeremy Bryan re-opened this discussion on 20 Jan, 2017 03:06 AM

  9. 5 Posted by Jeremy Bryan on 20 Jan, 2017 03:06 AM

    Jeremy Bryan's Avatar

    Logging out and back in seems to have fixed it. It was trying to load,
    showed the logo with the lines appearing, then would say "Cannot Open
    Book," and stay on the main screen. But it's working now. Thank you.

  10. Tiffany closed this discussion on 20 Jan, 2017 03:50 AM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac