Don't see free ebook in app

Tracey's Avatar

Tracey

01 Mar, 2017 12:00 AM

I signed up for an account through tmobile then downloaded the app but I can not retrieve the book I chose

  1. 1 Posted by Alex Vasquez on 01 Mar, 2017 12:46 AM

    Alex Vasquez's Avatar

    Good Evening Ms. Tracey,

    I am sorry you encountered this error. I have added a new promo code for you to redeem below. Please click on the link or copy and paste it into your browser. Once you redeem your ebook you should be able to read it on the web and in the app.

    https://www.bookshout.com/t-mobile?code=TM5TESTINGCODE6
    

    thank you

  2. Alex Vasquez closed this discussion on 01 Mar, 2017 12:46 AM.

  3. dunstontracey re-opened this discussion on 01 Mar, 2017 12:52 AM

  4. 2 Posted by dunstontracey on 01 Mar, 2017 12:52 AM

    dunstontracey's Avatar

    This code is saying that promo ended.

    Sent from my T-Mobile 4G LTE Device
    -------- Original message --------From: Alex Vasquez <[email blocked]> Date: 2/28/17 7:46 PM (GMT-05:00) To: [email blocked] Subject: Re: Don't see free ebook in app [Problems #55954]

  5. 3 Posted by Alex Vasquez on 01 Mar, 2017 12:56 AM

    Alex Vasquez's Avatar

    Good Evening Ms. Tracey,

    I am sorry for my error. I created a code just for you. Please try this one and let me know if you are able to redeem your ebook.

    https://www.bookshout.com/t-mobile?code=dunstontracey

    Thank you

  6. Alex Vasquez closed this discussion on 01 Mar, 2017 12:56 AM.

  7. dunstontracey re-opened this discussion on 01 Mar, 2017 01:00 AM

  8. 4 Posted by dunstontracey on 01 Mar, 2017 01:00 AM

    dunstontracey's Avatar

    That code worked thank you.

    Sent from my T-Mobile 4G LTE Device
    -------- Original message --------From: Alex Vasquez <[email blocked]> Date: 2/28/17 7:56 PM (GMT-05:00) To: [email blocked] Subject: Re: Don't see free ebook in app [Problems #55954]

  9. 5 Posted by Alex Vasquez on 01 Mar, 2017 01:02 AM

    Alex Vasquez's Avatar

    Good Evening Ms. Tracey,

    That's great news. Once again apologize for my mistake and hope you enjoy your ebook. If you need anything else please feel free to contact me.

    Thank you

  10. Alex Vasquez closed this discussion on 01 Mar, 2017 01:02 AM.

  11. dunstontracey re-opened this discussion on 03 Mar, 2017 11:31 AM

  12. 6 Posted by dunstontracey on 03 Mar, 2017 11:31 AM

    dunstontracey's Avatar

    Hello
    I can not open the book in the app now.  I was able to read one day and now I can't open the book 

    Sent from my T-Mobile 4G LTE Device
    -------- Original message --------From: dunstontracey <[email blocked]> Date: 2/28/17 7:52 PM (GMT-05:00) To: Alex Vasquez <[email blocked]> Subject: Re: Don't see free ebook in app [Problems #55954]
    This code is saying that promo ended.

    Sent from my T-Mobile 4G LTE Device

  13. 7 Posted by Alex Vasquez on 03 Mar, 2017 12:34 PM

    Alex Vasquez's Avatar

    We are sorry you encountered this error. In order to get your ebook to open please archive your book by sending it back to the cloud. Once you do this download the book once more and it should open.

    To send a book to the cloud please do the following.

    • Signing BookShout
    • From the Your Bookshelf tap on view all.
    • Once on the view all page tap on the book cell.
    • You will then view options for the book.
    • To send the book to the cloud tap on the Cloud with an arrow icon that says remove.

    This will send the book to the cloud allowing you to redownload it. Please let me know if you need anything else.

    Thank You

  14. Alex Vasquez closed this discussion on 03 Mar, 2017 12:34 PM.

  15. dunstontracey re-opened this discussion on 03 Mar, 2017 03:05 PM

  16. 8 Posted by dunstontracey on 03 Mar, 2017 03:05 PM

    dunstontracey's Avatar

    Thank you. That worked.

    Sent from my T-Mobile 4G LTE Device
    -------- Original message --------From: Alex Vasquez <[email blocked]> Date: 3/3/17 7:34 AM (GMT-05:00) To: [email blocked] Subject: Re: Don't see free ebook in app [Problems #55954]

  17. Alex Vasquez closed this discussion on 03 Mar, 2017 05:11 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac