Book won't load

Brianna Sparrow's Avatar

Brianna Sparrow

01 Mar, 2017 11:17 PM

Recently purchased "Before I Fall" with a promo code and I can't get it to load in the app or online. It's in my bookshelf... Help?

  1. 1 Posted by Amanda on 02 Mar, 2017 12:14 AM

    Amanda's Avatar

    I'm having the same problem

  2. 2 Posted by Amanda on 02 Mar, 2017 12:19 AM

    Amanda's Avatar

    So I read a previous response if you sign out of the app then sign back in the book will return to the cloud then re download. Now I can open it hope this helps

  3. 3 Posted by F on 02 Mar, 2017 12:45 AM

    F's Avatar

    Having the same problem. Tried signing out and then back in, also deleted and re downloaded the app, but I'm still getting just the loading screen when I read Before I Fall.

  4. 4 Posted by lisa on 02 Mar, 2017 04:06 AM

    lisa's Avatar

    BOOK WILL NOT OPEN

  5. 5 Posted by Corinne on 02 Mar, 2017 05:24 AM

    Corinne 's Avatar

    I'm having the same problem. I've tried everything and the book won't load!

  6. 6 Posted by Tori on 02 Mar, 2017 12:37 PM

    Tori's Avatar

    I am having the same issue. Deleted the app. Reloaded. Nothing is working. Same book too.

  7. 7 Posted by cori32983 on 02 Mar, 2017 12:51 PM

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    I logged out then logged back in and it worked 

    Sent from my T-Mobile 4G LTE Device
    -------- Original message --------From: Tori <[email blocked]> Date: 3/2/17 7:37 AM (GMT-05:00) To: [email blocked] Subject: Re: Book won't load [Problems #56057]

  8. 8 Posted by Victoria Spagno... on 02 Mar, 2017 12:54 PM

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    I've already tried that but that won't work either, unfortunately.

    Sent from my iPhone

  9. 9 Posted by Alex Vasquez on 02 Mar, 2017 04:10 PM

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    Good Morning

    We are sorry you encountered this error. In order to get your ebook to open please archive your book by sending it back to the cloud. Once you do this download the book once more and it should open.

    Our team is investigating the error and hope to have it fixed really soon. Until then archiving the book then reopening will allow you to start reading.

    Thank You

  10. Alex Vasquez closed this discussion on 02 Mar, 2017 04:26 PM.

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