Book won't open

Darolyn Davis's Avatar

Darolyn Davis

02 Mar, 2017 03:47 AM

Reading Love's Betrayal, since update it was opening very slowly ( 5 min), and now it won't open at all

  1. 1 Posted by Alex Vasquez on 02 Mar, 2017 04:58 PM

    Alex Vasquez's Avatar

    We are sorry you encountered this error. In order to get your ebook to open please archive your book by sending it back to the cloud. Once you do this download the book once more and it should open.

    Our team is investigating the error and hope to have it fixed really soon. Until then archiving the book then reopening will allow you to start reading.

    Thank You

  2. Alex Vasquez closed this discussion on 02 Mar, 2017 04:58 PM.

  3. Darolyn Davis re-opened this discussion on 02 Mar, 2017 10:49 PM

  4. 2 Posted by Darolyn Davis on 02 Mar, 2017 10:49 PM

    Darolyn Davis's Avatar

    Thank you that worked

        On Thursday, March 2, 2017 8:58 AM, Alex Vasquez <[email blocked]> wrote:

      #yiv3650523952 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv3650523952 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}

  5. 3 Posted by Pamela on 03 Mar, 2017 01:27 AM

    Pamela's Avatar

    This comment was split into a new discussion: Book won't open

    How do I send it back to the cloud

  6. 4 Posted by Julio Lopez on 03 Mar, 2017 03:15 AM

    Julio Lopez's Avatar

    I got a free book with T-Mobile and it says that it can't open book. Please assist
    Live by night by Dennis Lehane

  7. 5 Posted by kristi myers on 03 Mar, 2017 12:14 PM

    kristi myers's Avatar

    Hi, I received a free book through T-Mobile and it will come up on my web browser but not on my phone app. The app just says can't open book. Is there a way to read it on phone app?

  8. 6 Posted by Alex Vasquez on 03 Mar, 2017 12:34 PM

    Alex Vasquez's Avatar

    We are sorry you encountered this error. In order to get your ebook to open please archive your book by sending it back to the cloud. Once you do this download the book once more and it should open.

    To send a book to the cloud please do the following.

    • Signing BookShout
    • From the Your Bookshelf tap on view all.
    • Once on the view all page tap on the book cell.
    • You will then view options for the book.
    • To send the book to the cloud tap on the Cloud with an arrow icon that says remove.

    This will send the book to the cloud allowing you to redownload it. Please let me know if you need anything else.

    Thank You

  9. Alex Vasquez closed this discussion on 03 Mar, 2017 12:34 PM.

  10. Curt Myers re-opened this discussion on 03 Mar, 2017 01:05 PM

  11. 7 Posted by Curt Myers on 03 Mar, 2017 01:05 PM

    Curt Myers's Avatar

    Thank you, that worked!!

        On Friday, March 3, 2017 7:34 AM, Alex Vasquez <[email blocked]> wrote:

      #yiv2271871989 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv2271871989 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}

  12. Alex Vasquez closed this discussion on 03 Mar, 2017 05:10 PM.

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