Pages won't turn in order

Rosemary's Avatar

Rosemary

09 Mar, 2017 04:26 PM

When I start reading, turn the page and it goes into the next chapter before finishing the chapter I am on.

  1. Support Staff 1 Posted by Alex Vasquez on 10 Mar, 2017 06:00 PM

    Alex Vasquez's Avatar

    Good Afternoon Rosemary,

    I have tried paging through the ebook Before I Fall and I am seeing all pages in each chapter. Can you please try downloading the BookShout app to your android device and try paging. Please let me know if this works for you.

    Thank you

  2. Alex Vasquez closed this discussion on 10 Mar, 2017 06:00 PM.

  3. Rosemary Newcomer re-opened this discussion on 10 Mar, 2017 08:38 PM

  4. 2 Posted by Rosemary Newcom... on 10 Mar, 2017 08:38 PM

    Rosemary Newcomer's Avatar

    I downloaded it twice, using a Kindle HD and a Samsung Phone. Still skipping pages??

    Rosemary

    ________________________________

  5. Support Staff 3 Posted by Alex Vasquez on 10 Mar, 2017 08:43 PM

    Alex Vasquez's Avatar

    Good Afternoon Rosemary,

    I'm showing that your samsung device is running device is running an older version of our app. We just released version 10.0. Can you please download the update on the samsung device and let me know if you are still seeing the error?

    Thank You

  6. Alex Vasquez closed this discussion on 10 Mar, 2017 08:43 PM.

  7. Rosemary Newcomer re-opened this discussion on 10 Mar, 2017 08:47 PM

  8. 4 Posted by Rosemary Newcom... on 10 Mar, 2017 08:47 PM

    Rosemary Newcomer's Avatar

    ok, its working now, it just updated. on my phone.

    My Kindle battery is low so will try when charged.

    ________________________________

  9. Support Staff 5 Posted by Alex Vasquez on 10 Mar, 2017 08:50 PM

    Alex Vasquez's Avatar

    Good Afternoon Rosemary,

    That's great news. Please let me know if you have any additional questions.

    Thank You

  10. Alex Vasquez closed this discussion on 10 Mar, 2017 08:50 PM.

  11. Rosemary Newcomer re-opened this discussion on 10 Mar, 2017 10:40 PM

  12. 6 Posted by Rosemary Newcom... on 10 Mar, 2017 10:40 PM

    Rosemary Newcomer's Avatar

    tried downloading again, putting into cloud and getting out. (Kindle), still skips about 10 pages..

    ________________________________

  13. 7 Posted by rosemary on 13 Mar, 2017 12:32 PM

    rosemary's Avatar

    I have downloaded, and put in out of cloud, still skipping pages on my Kindle. HD I am at a loss, other books on this program skips pages also, what to do?

  14. Support Staff 8 Posted by fred on 14 Mar, 2017 04:06 PM

    fred's Avatar

    Good Morning Rosemary,
    Please deleted the app from your kindle.Then re-install the app and see if you still experience the page skipping on the kindle. We have a kindle device in our labs running the same version of software you are and we cannot reproduce the page skipping problem. Please let us know if the re-install addresses the issue.

    Thanks,
    BookShout! Support Team

  15. fred closed this discussion on 14 Mar, 2017 04:06 PM.

  16. Rosemary Newcomer re-opened this discussion on 14 Mar, 2017 09:33 PM

  17. 9 Posted by Rosemary Newcom... on 14 Mar, 2017 09:33 PM

    Rosemary Newcomer's Avatar

    Maybe my Kindle. I have done that several times, deleted and reinstalled several times. Also put in and out of cloud, very puzzling that it works on my Samsung phone but not my Kindle. Maybe my Kindle is too old?? I have registered and registered again, still the same. Guess I can't read on my Kindle, ps, it did it with other books on bookshout also.

  18. Support Staff 10 Posted by Alex Vasquez on 15 Mar, 2017 02:03 PM

    Alex Vasquez's Avatar

    Good Morning Rosemary,

    After you delete the BookShout app do you go to bookshout.com/download and download the latest BookShout app before installing? If not please try doing tis because a new version of the app was released last week. Please let me know if this works for the kindle device.

    Thank You

  19. Alex Vasquez closed this discussion on 15 Mar, 2017 02:03 PM.

  20. Rosemary Newcomer re-opened this discussion on 16 Mar, 2017 12:10 PM

  21. 11 Posted by Rosemary Newcom... on 16 Mar, 2017 12:10 PM

    Rosemary Newcomer's Avatar

    It didn't work, I just go online to your site and read my book...

    ________________________________

  22. Support Staff 12 Posted by fred on 17 Mar, 2017 02:44 PM

    fred's Avatar

    Good Morning Ms. Newcombe,
    For the moment, please use the webreader of another mobile device other than your kindle to read the book. We will continue to investigate your issue to see what we can find.

    Thanks,
    BookShout! Support Team

  23. fred closed this discussion on 17 Mar, 2017 02:44 PM.

  24. Rosemary Newcomer re-opened this discussion on 19 Mar, 2017 12:01 AM

  25. 13 Posted by Rosemary Newcom... on 19 Mar, 2017 12:01 AM

    Rosemary Newcomer's Avatar

    ok thanks

    ________________________________

  26. fred closed this discussion on 20 Mar, 2017 04:36 PM.

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