Issue w font changes

Sandra's Avatar

Sandra

22 Apr, 2017 05:48 PM

I easily figured out how to increase font size and typeface to something that my 70 yo eyes can read, however each time I go to a new chapter, the setting reverts!
Surely there must be a way to fix however I've explored all the obvious ways.... if I wasn't already 5 chapters into a boo I would just cancel

  1. Support Staff 1 Posted by Alex Vasquez on 22 Apr, 2017 06:44 PM

    Alex Vasquez's Avatar

    Good Afternoon Ms. Sandra,

    Thank you for informing us of this error. The text should stay the same size when paging from chapter to chapter, however it seems you have pointed out the error that this is not happening. We have alerted our team and they will start investigating the error. Once we do have a fix we will notify you asap.

    Thank You

  2. Alex Vasquez closed this discussion on 22 Apr, 2017 06:44 PM.

  3. Sandra Foster re-opened this discussion on 23 Apr, 2017 03:13 PM

  4. 2 Posted by Sandra Foster on 23 Apr, 2017 03:13 PM

    Sandra Foster's Avatar

    Not sure if I mentioned I use an iPad Pro for all my ebooks

    Sent from my iPhone

    On Apr 22, 2017, at 2:44 PM, Alex Vasquez <[email blocked]<mailto:[email blocked]>> wrote:

  5. Support Staff 3 Posted by fred on 24 Apr, 2017 04:39 PM

    fred's Avatar

    Good Morning Ms. Foster,
    I believe you are using the web reader in a browser to read your book. Can you download the BookShout App from the Apple App store and open the book in the app.
    This should solve your problem about the font changing at the end of every chapter.
    The App also has more functionality than the web reader.
    Please let us know if you need help installing the app on your iPad Pro.

    thanks,
    BookShout Support Team

  6. fred closed this discussion on 24 Apr, 2017 04:39 PM.

  7. Sandra Foster re-opened this discussion on 24 Apr, 2017 04:42 PM

  8. 4 Posted by Sandra Foster on 24 Apr, 2017 04:42 PM

    Sandra Foster's Avatar

    I was reluctant to do so because I am in Canada and my experience is that US apps for certain products and services don't function as you might imagine

    Sandra

    On Apr 24, 2017, at 12:39 PM, fred <[email blocked]<mailto:[email blocked]>> wrote:

  9. Support Staff 5 Posted by fred on 24 Apr, 2017 05:15 PM

    fred's Avatar

    Good Afternoon Ms. Foster,
    The app works the same for everyone regardless of their country of residence. Would you mind installing it to see if it suits your needs better?

    Thanks,
    BookShout! Support Team

  10. fred closed this discussion on 24 Apr, 2017 05:15 PM.

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