Can't open the purchased book in the app

Anna 's Avatar

Anna

25 Apr, 2017 07:10 PM

Hello. I've just bought a book from your site. But when I try to open it in the app, "failure " is written. When I use the link from the e-mail I see the following: "Whoa, Internal Server Error on our end. We are taking a look at it. Please visit our support site if you need anything. Go Home"

  1. Support Staff 1 Posted by Alex Vasquez on 25 Apr, 2017 07:17 PM

    Alex Vasquez's Avatar

    Good Afternoon Anna,

    I am sorry you encountered this error. I have reset the ebook on your bookshelf and the app should no longer crash. To ensure the ebook is updated please sign out of the app then back in. Once you have signed in you will be able to open the ebook. Please let me know if you have any questions.

    Thank you

  2. Alex Vasquez closed this discussion on 25 Apr, 2017 07:17 PM.

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