Can not read book

Esther Green's Avatar

Esther Green

24 May, 2017 01:39 AM

This comment was split from the discussion: Can not read book

I downloaded a free book as a TMobile customer today. However, have received an internal error when trying to get to Chapter Two. Assistance please.

  1. Support Staff 1 Posted by Alex Vasquez on 24 May, 2017 01:39 AM

    Alex Vasquez's Avatar

    Good Evening Ms Green,

    We are sorry for the error. Our development team is working on getting the site back up ASAP. If you are trying to redeem a promo code from t-Mobile you will still be able to use the code once the site is back up. We appreciate your patience as we resolve the error.

    Thank You,
    BookShout! Support Team

  2. 2 Posted by Mary Kane on 24 May, 2017 01:50 AM

    Mary Kane's Avatar

    Same thing

  3. Support Staff 3 Posted by Alex Vasquez on 24 May, 2017 01:53 AM

    Alex Vasquez's Avatar

    Good Evening Ms. Kane,

    We do apologize for the error. Our team is working on it as we speak. Once the site is back up at 100% we will inform all users.

    Thank You

  4. Support Staff 4 Posted by Alex Vasquez on 24 May, 2017 02:03 AM

    Alex Vasquez's Avatar

    Good Evening,

    Thank you very much for your patience. The error has been resolved and you can now access the site. If you were unable to redeem a promo code please try once more. If you were in the middle of an ebook please sign out of the site or app then back in to access your entire ebook once more. Please contact us if you need any further assistance. Once again we do thank you and appreciate your patience.

    Thank You

  5. Alex Vasquez closed this discussion on 24 May, 2017 02:03 AM.

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