Unable to open book

tonyk's Avatar

tonyk

05 Jul, 2017 03:30 PM

Fred:

Loading icon appears and does not go away. Problem persists even when closing and re-launching app.

Tony K

  1. Support Staff 1 Posted by fred on 05 Jul, 2017 04:20 PM

    fred's Avatar

    Good Morning Mr. Karalis,
    Please log out of the app, do not just close or kill the app. Use the sign out command so the login screen appears for the app. Once you log back in try re-opening the book again.

    Thanks,
    BookShout Support Team

  2. fred closed this discussion on 05 Jul, 2017 04:20 PM.

  3. tonyk re-opened this discussion on 05 Jul, 2017 04:52 PM

  4. 2 Posted by tonyk on 05 Jul, 2017 04:52 PM

    tonyk's Avatar

    Fred:

    The book downloaded. Thanks!!

    Tony K

  5. Alex Vasquez closed this discussion on 05 Jul, 2017 05:08 PM.

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