Problem logging into account on Kindle Fire HDX

Rick's Avatar

Rick

13 Sep, 2017 10:18 PM

I had this working on my wife's Fire HDX, but her newly added books weren't showing up there, though they did appear on her LG V20. I tried logging out, but when I try logging in again on her account, I get a message on the bottom of the screen:

Error communicating with the server. Please check your internet connection and try again.

From her tablet, I can check email and browse the web and the Amazon store. I even downloaded and installed the bookshout! app again from the browser, but get the same error.

Thus, the error message is bogus; the problem is at the server end.

What do I need to do to fix this?

  1. Support Staff 1 Posted by fred on 14 Sep, 2017 01:52 PM

    fred's Avatar

    Good Morning Rick,
    What is the email address associated with your wife's account? Can you please restart the tablet and them access the app again? Do you still receive the same error? If you do please take a screenshot and send it to us. Also please tell me the version of app you are running.

    Thanks,
    BookShout Support Team

  2. fred closed this discussion on 14 Sep, 2017 01:52 PM.

  3. Rick Hale re-opened this discussion on 14 Sep, 2017 10:26 PM

  4. 2 Posted by Rick Hale on 14 Sep, 2017 10:26 PM

    Rick Hale's Avatar

    Hi:

    Joy's email address is [email blocked].

    I restarted her tablet and got the same results as before; I tried logging
    in as a guest, but none of the category windows showed any results, just
    little book icons continuing to draw.

    The version of the BookShout! app is 10.5.

    While I was checking the version information, I cleared the cache and data
    for the app, but that didn't resolve the problem.

    I double checked and I can still browse the web, etc., from her tablet; it
    is just your app that is having difficulty.

    Rick

  5. Support Staff 3 Posted by fred on 15 Sep, 2017 05:44 PM

    fred's Avatar

    Good Afternoon Mr. Hale,
    We have been testing on a Kindle Fire HD8 and are not seeing the issue you mention. Can you please send us a screenshot of the error and send it to us?

    Thanks,
    BookShout Support Team

  6. fred closed this discussion on 15 Sep, 2017 05:44 PM.

  7. Rick Hale re-opened this discussion on 15 Sep, 2017 10:36 PM

  8. 4 Posted by Rick Hale on 15 Sep, 2017 10:36 PM

    Rick Hale's Avatar

    Here's the screenshot.

    Joy's tablet is a Kindle Fire HDX 8.9" (3rd Generation).

    It is running Fire OS 4.5.5.2. (I checked for updates, but it says "No
    updates found")

    I emailed the screenshot from her tablet to my gmail account and that
    worked fine, so as I mentioned, networking is fine on the device.

    It has 17.43GB free storage.

    [image: Screenshot_2017-09-15-15-27-26.jpg]

  9. 5 Posted by ddvandorpe on 16 Sep, 2017 01:43 PM

    ddvandorpe's Avatar

    I sm having this same problem on a NuVision android tablet. I have tried all the same things: log out and back in, clear cache and data, uninstall and re-install latest version from Google play store, reboot. Still get the "Error communicating with server... " error message. I have attached a screen shot. I'm posting this using the same device, and the same WiFi connection, so I know my connection is good.

    David

  10. Support Staff 6 Posted by fred on 18 Sep, 2017 04:31 PM

    fred's Avatar

    Good Morning Mr Hale,
    Thank you for sending us the extra information regarding the tech specs of the Kindle tablet. We have been able to recreate the issue you are seeing. The issue lies in the version of OS on your devices. Our development team is working to address the issue. Thank you for your patience .

    BookShout Support Team

  11. fred closed this discussion on 18 Sep, 2017 04:31 PM.

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