Part of my chapter is missing

stefka.koenig's Avatar

stefka.koenig

20 Dec, 2017 04:48 PM

Hi Alex,

I signed out and back in. Still not working. I uninstalled and reinstalled
the app. Still not working.

Basically the issue is from the first page of the Glossary chapter of the
Super Immunity book (82% of book), when you swipe backwards one page it
jumps to 67% of the book or so, which is the first page of the previous
chapter 7, not the last. When you then start flipping to the end of chapter
7, half of thr chapter is missing.

Thanks.

  1. Support Staff 1 Posted by Alex Vasquez on 20 Dec, 2017 04:55 PM

    Alex Vasquez's Avatar

    Good Morning Ms. Koenig

    Thank you for the additional information. As for the ebook I have paged through chapter 7 from page one till the end and on my android device I'm seeing the last page before going to the Glossary. The last line in chapter 7 is "Spoon the filling into the pie crust and bake at 200F".

    Now I did notice that if you jump to the Glossary then page back to the previous chapter you are taken to the first page of chapter 7 instead of the last page. However if you jump back to the Glossary once more then page back you will now be on the last page of chapter 7. This is because that previous chapter has not been loaded yet, hence you are taken to the first page of the chapter as the other pages load. Please try this and let me know if you are now able to page back to chapter 7 when you jump to the glossary a second time.

    Thank You

  2. Alex Vasquez closed this discussion on 20 Dec, 2017 04:55 PM.

  3. stefka.koenig re-opened this discussion on 21 Dec, 2017 02:32 AM

  4. 2 Posted by stefka.koenig on 21 Dec, 2017 02:32 AM

    stefka.koenig's Avatar

    Hi Alex,

    I scrolled from page one of chapter 7 till the end and the issue persists.
    Somewhere half through the chapter it jumps to Glossary.

    I rebooted my phone and I am still experiencing the issue.

    Stefka

  5. Support Staff 3 Posted by Alex Vasquez on 21 Dec, 2017 04:36 PM

    Alex Vasquez's Avatar

    Good Morning Ms. Koenig,

    I am sorry that this is still happening. If possible I would like to set a time where I can call you to walk through the process. I am available anytime after 1 pm central time.

    Till then I have verified that the full ebook can be read using the chrome mobile browser on your android device. Please go to bookshout.com/signin and sign into your account. Once you have done this tap on the cover of the ebook to start reading. Here you will be able to read the entire chapter without error.

    Thank You

  6. Alex Vasquez closed this discussion on 21 Dec, 2017 04:36 PM.

  7. stefka.koenig re-opened this discussion on 21 Dec, 2017 04:59 PM

  8. 4 Posted by stefka.koenig on 21 Dec, 2017 04:59 PM

    stefka.koenig's Avatar

    Hi Alex,
    I have a newborn and don't have the time for a call, but I appreciate your
    offer. I will use the Chrome browser.

    Thank you and happy holidays.

    Stefka

  9. Alex Vasquez closed this discussion on 21 Dec, 2017 05:54 PM.

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