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Book won’t open

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Joan

29 Jan, 2018 05:13 PM

Was reading a book on Friday but now it doesn’t open.

1. Support Staff 1 Posted by Tiffany on 29 Jan, 2018 05:17 PM

   

   Good Afternoon Joan,
   I am sorry you are having issues. Can you please tell me the name of the book that is not opening for you?

   Thanks,
   BookShout Support Team

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2. 2 Posted by Joan Gillham on 29 Jan, 2018 05:30 PM

   

   No Place for a Lady by Maggie Brendan

   Sent from my iPhone

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3. 3 Posted by Joan Gillham on 29 Jan, 2018 07:11 PM

   

   Any luck getting me back into book?

   Sent from my iPhone

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4. Support Staff 4 Posted by Tiffany on 29 Jan, 2018 08:09 PM

   

   Good Afternoon Ms. Gillham,
   Can you please log out of the app and log back in and try to access the book again?
   Do not minimize or kill the app. Log out so that you get the login screen and then log back in.
   We are looking at the system communication logs between your device and our severs. We think that the local copy of the book downloaded to your device has possibly gotten corrupted. Logging out and back in will delete that copy and pull another copy from our servers.
   Please let me know when you have done this and if this fixes your issue.

   Thanks,
   BookShout Support Team

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5. Tiffany closed this discussion on 29 Jan, 2018 08:09 PM.

6. Joan Gillham re-opened this discussion on 29 Jan, 2018 09:13 PM

7. 5 Posted by Joan Gillham on 29 Jan, 2018 09:13 PM

   

   Worked! Thank you!!!

   Sent from my iPhone

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8. Alex Vasquez closed this discussion on 30 Jan, 2018 10:27 AM.