What happens when a "free" book today doesn't download?

lauristg's Avatar

lauristg

17 Mar, 2016 06:16 PM

Today I've tried to download several "free" books only available today and bookshout isn't working properly. If I've made the attempt will it still be free when the site decides to work or will there be a cost tomorrow?

  1. Support Staff 1 Posted by Tiffany on 18 Mar, 2016 01:09 AM

    Tiffany's Avatar

    Good Evening lauristg,
    Unfortunately we were experiencing techinical difficulties today. This resulted in our website being intemittently unavailable. We have fixed the issues. Please try to download the free selection now. Sorry for the inconvenience and thanks for your patience.

    Bookshout! Support Team

  2. Tiffany closed this discussion on 18 Mar, 2016 01:09 AM.

  3. lauristg re-opened this discussion on 26 Sep, 2016 05:54 PM

  4. 2 Posted by lauristg on 26 Sep, 2016 05:57 PM

    lauristg's Avatar

    I just re-tried to purchase and the page is doing the exact same thing.

    You didn't indicate whether I had to fill in the billing details or not. I didn't and hit the process card button because there is no other way to submit.

    I'm guessing your website has other issues since your reply indicates you closed the discussion on:

    fred closed this discussion on Mar 17, 2016 @ 08:09 PM.

    This seems odd considering I opened it on September 26 at 1:16 pm your time.

  5. Support Staff 3 Posted by Tiffany on 26 Sep, 2016 07:42 PM

    Tiffany's Avatar

    Good Afternoon lauristg,
    I think you accidently re-opened and previous discussion rather than your latest one. I answered your latest question regarding your Canadian address.
    thanks,
    BookShout! Support Team

  6. Tiffany closed this discussion on 26 Sep, 2016 07:42 PM.

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