Books won't open

sallyrutledge's Avatar

sallyrutledge

22 Mar, 2016 02:44 AM

"Book (1115740) failed to load in web reader" error message

All I have is a spinning icon.
Logged in and out several times.... selected book from "My Books" and from title where purchased with "Read Now".... Still Nothing!

03-21-9:43 Been this way for an hour. Really fed up!

  1. 1 Posted by Alex Vasquez on 22 Mar, 2016 03:31 AM

    Alex Vasquez's Avatar

    Good Evening Ms. Rutledge,

    Please try the ebook once more. If the ebook is still not opening for you please let me know the device or web browser you are using.

    Thank you,
    bookshout support team

  2. Alex Vasquez closed this discussion on 22 Mar, 2016 03:31 AM.

  3. sallyrutledge re-opened this discussion on 22 Mar, 2016 12:32 PM

  4. 2 Posted by sallyrutledge on 22 Mar, 2016 12:32 PM

    sallyrutledge's Avatar

    I am using Google Chrome on a MacBook Pro.
    Nearly 12 hours now with NO E-BOOKS able to read!
    Blue line around Icon gets to half way point and quits..... just keeps repeating.

    Sally Rutledge

  5. 3 Posted by sallyrutledge on 22 Mar, 2016 12:38 PM

    sallyrutledge's Avatar

    Replied to your first email.

  6. 4 Posted by sallyrutledge on 22 Mar, 2016 12:48 PM

    sallyrutledge's Avatar

    [image: Inline image 1]
    This is all I see when I try to open "Scarpetta"... which I had started
    reading but which is now locked up on your site.

  7. 5 Posted by Alex Vasquez on 22 Mar, 2016 01:55 PM

    Alex Vasquez's Avatar

    Good Morning Ms. Rutledge,

    I do apologize for the errors you have been encountering. As of this time we have reset all the ebooks on your account so they can be opened. We have also resolved the issue so you do not see this happen in the future. In order to view the updated ebooks please sign out of the web site then back in. This will make sure you have all the updated ebooks.
    As a token of our appreciation for your continued use of the site I have added $2 bookshout bucks to your account.

    If there is anything else you need please feel free to contact me.

    Thank You,
    bookshout support team

  8. Alex Vasquez closed this discussion on 22 Mar, 2016 01:55 PM.

  9. sallyrutledge re-opened this discussion on 22 Mar, 2016 11:54 PM

  10. 6 Posted by sallyrutledge on 22 Mar, 2016 11:54 PM

    sallyrutledge's Avatar

    03-22-16

    Thank you.... my books are back to working again.

    Do you have any advice if this happens again?

    Sally

  11. 7 Posted by Alex Vasquez on 23 Mar, 2016 02:27 PM

    Alex Vasquez's Avatar

    Good Morning Ms. Rutledge,

    I am glad the ebooks are opening once again. As for future instances of this happen we have made adjustments on our end to hopefully prevent this from ever happening again. However if it does happen please contact us and we will look into it quickly. Once again thank you for your time and we do apologize for any inconvenience we may have caused you.

    Thank You,
    bookshout support team

  12. Alex Vasquez closed this discussion on 23 Mar, 2016 02:27 PM.

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