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angiefournier73's Avatar

angiefournier73

12 Apr, 2016 12:19 PM

App will not let me log in. I'm on a kindle, if this helps. I get the message that my email or password is incorrect. I tried logging in through Facebook and I can't access the book I've already bought and paid for this way.

  1. 1 Posted by Alex Vasquez on 12 Apr, 2016 01:53 PM

    Alex Vasquez's Avatar

    Good Morning Ms. Fournier,

    A forgot password email has been set to your inbox. Please locate the email and click on the reset password link in the email. After setting a new password you'll be able to sign in. If you are still unable to do so please feel free to contact us.

    Thank you,
    BookShout Support team

  2. Alex Vasquez closed this discussion on 12 Apr, 2016 01:53 PM.

  3. angiefournier73 re-opened this discussion on 12 Apr, 2016 04:05 PM

  4. 2 Posted by angiefournier73 on 12 Apr, 2016 04:05 PM

    angiefournier73's Avatar

    I changed the password, and still no book. I paid for the book, I'd like what I paid for.

    On April 12, 2016, at 9:53 AM, Alex Vasquez <[email blocked]> wrote:

    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }

  5. 3 Posted by Alex Vasquez on 12 Apr, 2016 04:42 PM

    Alex Vasquez's Avatar

    Good Morning Ms. Fournier,

    I have checked the BookShout billing records and I am not seeing any purchases made or attempted tied to your email address. If you have an email receipt with a confirmation number please send it to me so I may investigate further.

    Thank you,
    BookShout Support team

  6. Alex Vasquez closed this discussion on 12 Apr, 2016 04:42 PM.

  7. angiefournier73 re-opened this discussion on 12 Apr, 2016 10:02 PM

  8. 4 Posted by angiefournier73 on 12 Apr, 2016 10:02 PM

    angiefournier73's Avatar

    This is my confirmation order number Re: HarperCollins - Order Confirmation (Order #9302233006) (KMM61936411V74080L0KM)

    On April 12, 2016, at 12:42 PM, Alex Vasquez <[email blocked]> wrote:

    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }

  9. 5 Posted by Alex Vasquez on 13 Apr, 2016 01:51 PM

    Alex Vasquez's Avatar

    Good Morning Ms. Fournier,

    I am looking into the issue now. Can you please provide me with the date of the purchase and the title of the ebook?

    Thank you,
    BookShout Support team

  10. Alex Vasquez closed this discussion on 13 Apr, 2016 01:51 PM.

  11. angiefournier73 re-opened this discussion on 13 Apr, 2016 02:20 PM

  12. 6 Posted by angiefournier73 on 13 Apr, 2016 02:20 PM

    angiefournier73's Avatar

    Purchase date 3/8
    Title-- Black Listed
    Book was released on 3/22

    On April 13, 2016, at 9:51 AM, Alex Vasquez <[email blocked]> wrote:

    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }

  13. 7 Posted by Alex Vasquez on 14 Apr, 2016 06:34 PM

    Alex Vasquez's Avatar

    Good Afternoon Ms. Fournier,

    I was able to work with Harper Collins and resolved the issue with the missing ebook. The next time you sign into BookShout your ebook "Black Listed" will be on your bookshelf. Please let me know once you have access your ebook.

    Thank You,
    BookShout Support Team

  14. Alex Vasquez closed this discussion on 14 Apr, 2016 06:34 PM.

  15. angiefournier73 re-opened this discussion on 14 Apr, 2016 10:22 PM

  16. 8 Posted by angiefournier73 on 14 Apr, 2016 10:22 PM

    angiefournier73's Avatar

    Thank you so much! It was there and I had no trouble opening it.

    On April 14, 2016, at 2:34 PM, Alex Vasquez <[email blocked]> wrote:

    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }

  17. 9 Posted by Alex Vasquez on 15 Apr, 2016 01:21 PM

    Alex Vasquez's Avatar

    Good Morning Ms. Fournier,

    I'm glad to be of service. Please let me know if you have any further questions.

    Thank You,
    BookShout Support Team

  18. Alex Vasquez closed this discussion on 15 Apr, 2016 01:21 PM.

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