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J

16 Apr, 2016 12:53 AM

Purchased ebook. Has been "downloading" for well over 24 hours. WTF?

  1. 1 Posted by Alex Vasquez on 16 Apr, 2016 12:28 PM

    Alex Vasquez's Avatar

    Good morning Ms. Nowinski,

    Upon reviewing your BookShout account I am seeing two ebooks. "Little House in the Big Woods" and "Farmer Boy". If these are not the ebooks your purchased please provide me with the confirmation number and title of the ebook. I will then be able to investigate further.

    Thank You,
    BookShout Support Team

  2. Alex Vasquez closed this discussion on 16 Apr, 2016 12:28 PM.

  3. J oan re-opened this discussion on 16 Apr, 2016 05:50 PM

  4. 2 Posted by J oan on 16 Apr, 2016 05:50 PM

    J oan's Avatar

    Hi, Alex.

    Yes, those are my purchases. The Little House downloaded immediately. The Farmer Boy is STILL downloading. I've rebooted a couple times.

    Appreciate your help.

    Thanks, Joan

    P.S. Sorry about the "WTF" - I don't normally use such terms.

    Joan Nowinski
    Please use: [email blocked]

  5. 3 Posted by J oan on 18 Apr, 2016 03:21 PM

    J oan's Avatar

    Hi, Alex. It never stopped downloading blessed cancel this order and refund my payment.

    Thank you.

    Joan

    ---------------------

    Hi, Alex.

    Yes, those are my purchases. The Little House downloaded immediately. The Farmer Boy is STILL downloading. I've rebooted a couple times.

    Appreciate your help.

    Thanks, Joan

    P.S. Sorry about the "WTF" - I don't normally use such terms.

    Joan Nowinski
    Please use: [email blocked]

  6. 4 Posted by Alex Vasquez on 18 Apr, 2016 03:32 PM

    Alex Vasquez's Avatar

    Good morning Ms. Nowinski,

    I have reviewed the ebook and was able to open in on the iPhone and iPad using the BookShout app. However I did notice that it took a minute to download due to the size of the images in the ebook. Since this ebook was purchased on the Harper Collins website BookShout does not have the ability to issue a refund. Please contact their support team by clicking on the link below. Harper will then be able to assist with the refund.

    https://harpercollinshelp.zendesk.com/hc/en-us/requests/new

    Thank You,
    BookShout Support Team

  7. Alex Vasquez closed this discussion on 18 Apr, 2016 03:32 PM.

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