can't redeem code

johana's Avatar


16 Apr, 2016 04:35 AM

i entered my son's birthday instead of mine and i think that's why i got an error, please help.

  1. 1 Posted by Alex Vasquez on 16 Apr, 2016 12:28 PM

    Alex Vasquez's Avatar

    Good morning Johana,

    I am so sorry for the confusion. General Mills intended for you to enter your Birthdate instead of your child's. You will need to follow the steps below to reset the promotion.
    Go to the settings in your browser and clear all the cookies from your cache
    Close the browser and Restart it

    You should now be able to access the promotion page and be able to enter the Birthdate again.
    If you get an error indicating an invalid code please send me (cell phone pic if possible) the code you are trying to enter. I will look up the correct code in our database.

    Please let me know if you are able to redeem a book for your child.

    If you have any other issues or questions, please feel free to contact us again.

    Thank You,
    Bookshout! Support Team

  2. Alex Vasquez closed this discussion on 16 Apr, 2016 12:28 PM.

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