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Séverine's Avatar

Séverine

18 Apr, 2016 02:58 PM

Hi,
I purchased two e-books from Harper Collins. As they are partnered with BookShout, I have access to these books through my BookShout library (I signed in with my HC credentials).
However, I would like to download these books on my pc in an *.epub format to be able afterwards to transfer them on my Sony e-reader.
How can I do this?
I appreciate your help.
Kind regards,

  1. Support Staff 1 Posted by Tiffany on 18 Apr, 2016 03:02 PM

    Tiffany's Avatar

    Good Morning Severine,
    Unfortunately we do not provide epub downloads to PCs. Our contracts with the publishers only allow us to download ePubs to mobile (tablets,phones) devices. You can use the Bookshout! App available on iOS/Android platforms.

    Thanks,
    Bookshout! Support Team

  2. Tiffany closed this discussion on 18 Apr, 2016 03:02 PM.

  3. Séverine LAURENT re-opened this discussion on 18 Apr, 2016 03:07 PM

  4. 2 Posted by Séverine LAUREN... on 18 Apr, 2016 03:07 PM

    Séverine LAURENT's Avatar

    Hi Fred,

          Thanks for this answer. I understand.

          But if download is possible on mobile, how do I do it? I installed the Bookshout! App on my Android smartphone (Wiko Rainbow). How can I download the books through it?

          Thanks!

  5. Support Staff 3 Posted by Tiffany on 18 Apr, 2016 03:34 PM

    Tiffany's Avatar

    Hello Severine,
    This link should help you download a book so you can read it using our app.
    Once you sign into the app using your username and password you will be taken to your Bookshelf.

    http://support.bookshout.com/kb/bookshout-app/how-do-i-download-an-...

    Please let me know if this helps you ir if you need further assistance.
    Thanks for Being a BookShout! User

    BookShout! Support Team

  6. Tiffany closed this discussion on 18 Apr, 2016 03:34 PM.

  7. Séverine LAURENT re-opened this discussion on 18 Apr, 2016 03:48 PM

  8. 4 Posted by Séverine LAUREN... on 18 Apr, 2016 03:48 PM

    Séverine LAURENT's Avatar

    This should help me but I still have a problem (I’m probably stupid...). When I select “In the Cloud”, the App says “No Books Available”. So my next question is : how do I transfer the books to the cloud...?

  9. Support Staff 5 Posted by Tiffany on 18 Apr, 2016 03:58 PM

    Tiffany's Avatar

    Hello Ms. Laurent,
    If the books are not in the cloud, they should be on your device. Let's try this. Select "On the Device" do you see your books listed?
    Also go back to the homepage. If you tap the cover of the book you want to read it should open.

    If you want to remove a book from your device (to save memory) but still have it "in the cloud" you can select to remove the book. Steps to remove a book are covered in the link below.
    http://support.bookshout.com/kb/bookshout-app/i-want-to-remove-an-e...

    Does this help?

    Thanks,
    Bookshout! Support Team

  10. Tiffany closed this discussion on 18 Apr, 2016 03:58 PM.

  11. Séverine LAURENT re-opened this discussion on 18 Apr, 2016 04:32 PM

  12. 6 Posted by Séverine LAUREN... on 18 Apr, 2016 04:32 PM

    Séverine LAURENT's Avatar

    Thank you! It helps because I definitely can read the books in the App. The only thing is that I need to be connected to the internet. That’s why I would have liked to be able to retrieve an *.epub file that I would have been able to transfer onto my Sony e-reader...

          Thanks all the same and sorry for being a pain...

  13. 7 Posted by Séverine LAUREN... on 18 Apr, 2016 04:47 PM

    Séverine LAURENT's Avatar

    Thank you! It helps because I definitely can read the books in the App. The only thing is that I need to be connected to the internet. That’s why I would have liked to be able to retrieve an *.epub file that I would have been able to transfer onto my Sony e-reader...

    Thanks all the same and sorry for being a pain...

  14. Support Staff 8 Posted by Tiffany on 18 Apr, 2016 06:30 PM

    Tiffany's Avatar

    Hello Ms. Laurent,
    Once you have opened to books in the app they have been downloaded to your device. As long as you DO NOT Sign Out of your account you can read them without an internet connection. You can put the phone in Airplane Mode and you will still have access to your books.
    Try it out. :-)
    Thanks for using Bookshout!

    BookShout! Support Team

  15. Tiffany closed this discussion on 18 Apr, 2016 06:30 PM.

  16. Séverine LAURENT re-opened this discussion on 18 Apr, 2016 06:50 PM

  17. 9 Posted by Séverine LAUREN... on 18 Apr, 2016 06:50 PM

    Séverine LAURENT's Avatar

    Alright, perfect! I’ll try this! Thanks very much for your help!

  18. Tiffany closed this discussion on 19 Apr, 2016 01:19 AM.

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