Book not transferred to my library

Tom's Avatar

Tom

27 Apr, 2016 01:50 PM

Hello. I purchased an eBook, namely The Girl Who Walked in the Shadows by author Marnie Riches, from Harper Collins but I can't download it to my iPad. I have downloaded the app Bookshout as directed but it safe that my device doesn't support the app but that I can add it to my wish list and purchase it from Bookshout. Not sure what to do now, any ideas?
Regards
Tom

  1. 1 Posted by Alex Vasquez on 27 Apr, 2016 01:53 PM

    Alex Vasquez's Avatar

    Good morning Mr. Hartley,

    I'm sorry you encountered this error. Can you please provide me with the date of the purchase and confirmation number? Once I have this information I will be able to investigate further.

    Thank You,
    BookShout Support Team

  2. Alex Vasquez closed this discussion on 27 Apr, 2016 01:53 PM.

  3. Thomas Hartley re-opened this discussion on 27 Apr, 2016 02:55 PM

  4. 2 Posted by Thomas Hartley on 27 Apr, 2016 02:55 PM

    Thomas Hartley's Avatar

    Hello. The information you require is below. The release date is also the purchase date.

    Regards
    Tom Hartley

    > Order ID: 13143832862
    > Product ID: 319661900
    > Product Name: The Girl Who Walked in the Shadows
    > Release Date: 30 March 2016

    Sent from my iPad

  5. 3 Posted by Alex Vasquez on 27 Apr, 2016 06:25 PM

    Alex Vasquez's Avatar

    Good Afternoon Mr. Hartley,

    I have added the ebook to your account. Please sign into BookShout and verify that the ebook is available and that you have access to the full ebook. If you have any more questions please feel free to contact me.

    Thank You, BookShout Support Team

  6. Alex Vasquez closed this discussion on 27 Apr, 2016 06:25 PM.

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