Books will not download onto iPad

Michelle's Avatar

Michelle

21 May, 2016 06:46 AM

Hello,

I bought an ebook as well as received a free book via a HarperCollins promo and downloaded the bookshout app on my iPad. I am trying to read the books, but I when I click download to put the books onto my device, I almost instantly have a pop with an "x" and says it failed. My internet is connected to wifi. Thank you for the help!

  1. 1 Posted by zzsbrowneyedang... on 21 May, 2016 07:18 AM

    zzsbrowneyedangel6's Avatar

    I purchased a book as well and I get the same message. It comes up with an x and says failed when I try to open the book. Thanks!

  2. 2 Posted by Brian on 21 May, 2016 12:20 PM

    Brian's Avatar

    I have the exact same problem. I have 12 books but I can't download any of them.

  3. 3 Posted by Mike on 21 May, 2016 12:24 PM

    Mike's Avatar

    I have the same problem on my iMAC and iPad neither e free book from Bookshout or a book I purchased will complete the download. It gets about 25% complete according to the blue circle and just stops.

  4. 4 Posted by Brano Hronsky on 21 May, 2016 12:29 PM

    Brano Hronsky's Avatar

    Exactly same with me. It starts downloading and the it gets stuck at 25%.

  5. 5 Posted by hattamer on 21 May, 2016 01:01 PM

    hattamer's Avatar

    Same thing here. Conks out at 25% and get an 'x' and FAIL.

  6. 6 Posted by Alex Vasquez on 21 May, 2016 03:13 PM

    Alex Vasquez's Avatar

    Good Morning,

    We do apologize for the inconvenience. Our development team is working on resolving the issue as quickly as possible. Once we have resolved the error we will notify you ASAP.

    Thank You,
    BookShout Support Team

  7. Alex Vasquez closed this discussion on 21 May, 2016 03:13 PM.

  8. Alex Vasquez re-opened this discussion on 21 May, 2016 03:24 PM

  9. 7 Posted by Alex Vasquez on 21 May, 2016 03:25 PM

    Alex Vasquez's Avatar

    Good Morning,

    I'm happy to inform you that all ebooks are opening now. Please try opening your ebooks once more. If they do not open or if you have any more questions please feel free to contact me.

    Thank You,
    BookShout Support Team

  10. Alex Vasquez closed this discussion on 21 May, 2016 03:25 PM.

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