Changing Credit Card Info

Linda J Acree's Avatar

Linda J Acree

28 Nov, 2016 06:34 PM

How do I delete an old card and add a new credit cardd?

  1. Support Staff 1 Posted by Alex Vasquez on 28 Nov, 2016 08:02 PM

    Alex Vasquez's Avatar

    Good Afternoon Ms. Acree,

    For your security BookShout does not store or have the ability to view your credit card information. If you would like to delete the saved card on file for you please let me know and we can remove this information from your account.

    Thank you,
    BookShout Support team

  2. Alex Vasquez closed this discussion on 28 Nov, 2016 08:02 PM.

  3. acreelj re-opened this discussion on 28 Nov, 2016 08:08 PM

  4. 2 Posted by acreelj on 28 Nov, 2016 08:08 PM

    acreelj's Avatar

    Please delete credit card ending in #6649 from BookShout. This is no longer a valid credit card number.

    Thanks,

    Linda J Acree

  5. Support Staff 3 Posted by Alex Vasquez on 28 Nov, 2016 08:17 PM

    Alex Vasquez's Avatar

    Good Afternoon Ms. Acree,

    We have removed that card from your account. please confirm that you no longer have the options to use an existing card.

    Thank you,
    BookShout Support team

  6. Alex Vasquez closed this discussion on 28 Nov, 2016 08:17 PM.

  7. acreelj re-opened this discussion on 28 Nov, 2016 09:13 PM

  8. 4 Posted by acreelj on 28 Nov, 2016 09:13 PM

    acreelj's Avatar

    I was able to purchase a book using a new/valid credit card. Please note that BookShout gave me the option to save the new credit card info which contradicts your email below.

    Thanks,

    Linda Acree

  9. Support Staff 5 Posted by Alex Vasquez on 29 Nov, 2016 04:11 PM

    Alex Vasquez's Avatar

    Good Morning Ms. Acree,

    When the information is saved it is saved on our billing providers secured servers for your protection. BookShout does not have access to see this information hence we can't updated card information. We can only delete the saved card.

    Thank you,
    BookShout Support team

  10. Alex Vasquez closed this discussion on 29 Nov, 2016 04:11 PM.

  11. acreelj re-opened this discussion on 29 Nov, 2016 05:56 PM

  12. 6 Posted by acreelj on 29 Nov, 2016 05:56 PM

    acreelj's Avatar

    Thanks, the old credit card info has been deleted and I have been able to make a purchase with the new credit card.

    Linda

    ----- Original Message -----

  13. fred closed this discussion on 30 Nov, 2016 03:15 PM.

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