Book shout App on Kindle

fmattox67's Avatar

fmattox67

16 Mar, 2017 09:08 PM

I have downloaded the Book Shout app to my Kindle.
When I go to the App it indicates that I need an update.
After downloading the update and getting confirmation that it has downloaded,
it keeps looping back to the download page.
What am I doing wrong??
Frank Mattox

  1. Support Staff 1 Posted by fred on 16 Mar, 2017 09:15 PM

    fred's Avatar

    Good Afternoon fmattox67,
    Can you dismiss the update notice without going to the download page? You should not need to update the app if you have just downloaded it. I will talk to development about what you are seeing.

    Thanks,
    BookShout! Support Team

  2. fred closed this discussion on 16 Mar, 2017 09:15 PM.

  3. fmattox67 re-opened this discussion on 16 Mar, 2017 09:28 PM

  4. 2 Posted by fmattox67 on 16 Mar, 2017 09:28 PM

    fmattox67's Avatar

    If I'm fast enough, when I download the ,app to my kindle it appears in what I believe is a downloaded list. i tap it to install, It appears to install.
    Then when I try to open the application and it loops back to the download page and tells me I need to update.
    .

    frank mattox

  5. Support Staff 3 Posted by fred on 16 Mar, 2017 11:03 PM

    fred's Avatar

    Good Afternoon Mr.Mattox,
    Can you go to the settings on your kindle fire and tell me which version of the app you have installed? It should be 10.0

    Thanks,
    BookShout! Support Team

  6. fred closed this discussion on 16 Mar, 2017 11:03 PM.

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