Why won't the site take my password or says my email or password is invalid

If you receive and error like the one below, the system either does not recognize your email, or the password you have entered is incorrect. Please try to enter your username and password again.

If you get the same error message and need to If you are positive that your email address is correct, try to change your password. Click on "Forgot?", to access the Forgot Password page. If after entering your email address and clicking Reset Password, you get the message below, your email is not in the system.

If you are sure your email address is correct, please contact support at:
http://support.bookshout.com/
We will help you determine the issue with your account.